News | 23 December 2019

Operational Excellence book 'Our Journey' presented

Recently, the book entitled 'Our Journey', describing the journey undertaken by Maastricht UMC+ in implementing the principles of Operational Excellence, was presented. Operational Excellence is a strategy aimed at bringing about continuous improvement in quality, effectiveness and efficiency to create the best possible structure for the processes in healthcare provision.

 Executive Board President Prof. Dr. Marja van Dieijen presents the first book to Prof. Dr. Frits van Merode Executive Board President Prof. Dr. Marja van Dieijen presents the first book to Prof. Dr. Frits van MerodeIn a period of ageing population and dejuvenation, is our hospital capable of responding to the growing demand for good quality, accessible and affordable healthcare? In 2009, that question marked the start of the journey by Maastricht UMC+ towards becoming a process-oriented hospital that is continuously improving while truly shifting the focus towards the patient and eradicating waste in the process. Now, almost 10 years on, it is time to look back to see how far we have come. In 2018 we are considerably closer to reaching our destination. The book 'Our Journey' discusses the journey in detail so that others can learn from our experiences and new insights into Operational Excellence.

For more information about the principles behind Operational Excellence and the experience of Maastricht UMC+ visit: www.opex.mumc.nl. You can also order the book 'Our Journey' here.