Submitting a complaint

Discussing your complaint with the Complaints Official

If you wish to be assisted, guided, informed, advised and supported regarding your complaint, you can contact one of our Complaints Officials. These are professionals who are specifically trained to deal with complaints. The Complaints Official will take the greatest care and observe the strictest confidentiality in dealing with your complaint.
 
If you so desire, the Complaints Official can also help you to draft your complaint, mediate between you and the staff members you are complaining about and/or assist you if you wish to submit your complaint to the Maastricht UMC+ Complaints Committee. The Complaints Official is independent and impartial within the organisation and supports you free of charge in submitting your complaint.
 
You can contact the Complaints Official via telephone number +31 (0)43 387 42 04, Monday to Thursday from 10 a.m. to 12 noon. At other times, you can leave a message on the answering machine. You will be contacted as soon as possible.
 
You can also e-mail your complaint to: Maastricht UMC+, attn. Klachtenfunctionaris, Postbus 5800, NL-6202 AZ Maastricht. Please remember to enclose the signed professional confidentiality statement. By signing this statement, you grant permission to the Complaints Official and the staff member involved in your complaint to access your medical file. The access relates only to that part of the file that is important for dealing with your complaint. The statement also means that you release those dealing with the complaint from their professional confidentiality obligation, so that they can provide the Complaints Official with the information that is important for dealing with your complaint. After the receipt of your complaint (including the professional confidentiality statement), the Complaints Official will contact you as soon as possible.
 
If desired, you can also approach the Huis voor de Zorg (House of Care) free of charge for advice and/or care. You will find more information at www.huisvoordezorg.nl. The Huis voor de Zorg is located at Mercator 1 in Sittard at five to ten minutes walking distance from the station (at the rear exit). Correspondence address: Huis voor de Zorg, Postbus 5185, NL-6130 PD Sittard. You can call the Huis voor de Zorg from Monday to Friday from 9 a.m. to 5 p.m. on +31 (0)46 420 81 59 and via e-mail address info@huisvoordezorg.nl.