We believe it is important that proper care is provided and that you are happy and patient about treatment and care. If you are not satisfied with the way things are, you can file a complaint. Read about the various options. You can rest assured that we take your complaint seriously.
Make your complaint to employee involved
We recommend that you discuss with the employee (s) involved with your complaint. First You can also ask for the manager of the department concerned. For example, the head of the polikiniek, the head nurse of the ward doctor on the ward.
If you prefer to discuss your complaint with someone else then you can contact the patient officers of the Patient Information Centre in Serrehal at level 1. In an interview you are viewing with one of them what you want to achieve with your complaint and how you that can tackle. best
If you want your complaint to be investigated in detail, please contact the complaints officer of the Maastricht UMC +. The complaints officer who is impartial, has to mediate a complaint. Task With mediation attempts to restore contact between you and the counselor and seek. Jointly in consultation to a satisfactory solution
The complaints officer is Monday / Thursday between 10.00 and 12.00 hours to reach by phone 043-387 42 04. Outside these times please leave a message on the answering machine. You can make a complaint and a letter of agreement to download (see below). This completed and signed forms, the complaints officer, in order to participate. Your complaint together with a description of the complaint, You can read the description of the complaint and completed signed forms send by post to Maastricht UMC +, Patient Care, Attn: Complaints Officer, PO Box 5800, 6202 AZ Maastricht or by mail email@example.com .
For assistance in filing a complaint, you can contact free of charge at the House of Care , phone: 046-420 8159.
If you prefer a formal ruling on the merits of your complaint to, you can submit your complaint to the Complaints Patient of the Maastricht UMC +. The complaints by the Complaints Committee is a formal, independent proceeding with a hearing in which both parties are heard. After hearing the complaints committee meets on the merits of the complaint and reach a decision. You receive this message after a few weeks.
Maastricht UMC +
PO Box 5800
6202 AZ Maastricht
More information about the opportunities, the way things are and what you can expect from the various modes of complaints shelter, please refer to the patient leaves Complaints Reception MUMC +. This folder allows you to retrieve all wards and outpatient clinics, and in the Patient Information Centre.