Practical information

Patient Relations Center

Maastricht UMC+ is committed to providing you and your loved ones a respectful and positive experience. All of us are here to listen and help address any concerns that you may have. Our goal is to ensure you and your family are provided with safe, high quality and compassionate care and service.

If we are not meeting your expectations, please discuss your concerns with the team or a manager where you are receiving your care. If your concerns remain unresolved or you need additional information or help, please contact the Patient Relations Center and we will step in to help.

The Patient Relations Center is located in the main hall on the first floor of the hospital. In the center you can also find three computers with (free) internet access for patients and visitors to use.

Hours of Operation

Monday – Friday 8:30 a.m. – 5 p.m.

You may submit an email to or call +31-(0)43-387 45 67 to speak with a member of the Patient Relations team.

For answers to your billing and insurance questions, please review our comprehensive payment information.

More information on Dutch Healthcare and patients' rights

You can find more information on Dutch healthcare and patients' rights on the (English language) website of the Dutch Government