At Maastricht UMC+, you have a single point of contact for all your practical and non-medical questions. That's Patient Service. Here, you can ask questions about, for example:

  • digital care (e.g. MyMUMC+, home measuring or video calling with your healthcare professional)
  • your medical file
  • facilities in the hospital
  • walking routes
  • visiting times
  • parking

If you have a problem or a complaint? Feel free to drop by. Our staff at Patient Service will be happy to assist you.
Patient Service is the place where we answer practical and non-medical questions and aim to serve you in the best possible way. So that you are well informed and helped. We will be pleased to help you!


Patient Service is located on level 1 in the Main Hall (‘Serrehal’), near the General Information Desk and Security.

Opening times

Patient Service is open Monday, Tuesday and Thursday from 8.30 a.m. to 5 p.m. for all your practical and non-medical questions. On Wednesdays and Fridays, Patient Service can be reached by e-mail and telephone during office hours. 

Telephone number: 043 387 4567

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