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Practical information

My hospital visit during the Covid-19 pandemic

To prepare for your visit, please read the information below. Hospital procedures are sometimes changed and  will be different from what you expect and are used to.  Please be aware that these changes are there to protect your own health and that of our staff. 

On arrival

We would ask you to be at the hospital no earlier than 10 minutes before your appointment. If you're earlier, please wait outside or in your car and don't enter the hospital any sooner. We want to make sure there's not an unnecessarily large number of people in the hospital at the same time. This makes it easier to adhere to the 1.5 metres rule.

We would also ask you to attend your hospital appointment alone. If this is not possible, you may have a maximum of one person accompanying you.

Wear your own non-medical face mask

We ask everyone from 13 years and older to bring a 'non-medical' face mask. Wear your mask at the entrance and in all of our public spaces, such as the hallway and waiting areas. 

One of our staff members will be there to meet you at the hospital entrance. The staff member will ask you (and anyone accompanying you) the reason for your visit and if you are suffering from fever, coughing and/or shortness of breath.

  • If you have an appointment and have one or more of the above symptoms, you will be given a face mask and escorted to the outpatient clinic or ward.
  • If you are accompanying or visiting a patient and you have one of the above symptoms, we will kindly ask you to leave the hospital.
  • If you don't have any symptoms, you can proceed to your appointment or visit the patient without a mask.
  • Even if you don't have any symptoms, you should clean your hands with the sanitiser provided. The hand sanitiser can be found at the entrance to the hospital, the outpatient clinics and the wards.


on arrival

Walking routes and social distancing

Please follow your walking route in the hospital indicated by lines on the floor. In places where patients or staff can't pass at the same time, there are waiting areas where you can wait at a distance of 1.5 metres from others (6 feet, about two arms’ length).

Please note: the directions on your appointment letter may have changed!

In the hospital, always keep 1.5 metres away from other patients, visitors and staff (at least two arms’ length).

You will see that plastic screens have been installed in a number of places and that yellow lines have been applied to the floor. Make sure you always stay in front of the yellow line. In this way you keep sufficient distance from, for example, the receptionist. If there's already a patient at reception, you do of course have to stay 1.5 metres away from this patient.

The 1.5 metres distance also applies in our waiting rooms, where you will find stickers indicating where you are not allowed to sit. Where possible, outpatient clinics also ensure that patients wait for the doctor in the consulting/examination room. It is possible that for a treatment lasting a few hours, your companion may not be allowed to come with you, but will have to wait at a distance in the Serrehal or the Poliplein. In that case, you may be able to call this companion during your appointment, so that he or she can still listen in and talk remotely.

We provide hand sanitising facilities at the hospital entrance and at each reception desk in our outpatient clinics. Use the hand sanitiser to clean your hands!


In the consulting and examination room

Our staff will be wearing protective equipment during physical examinations. They do so to protect your and their own health. This equipment could consist of a surgical mask, an apron, gloves and a face visor. This looks different but, once again: it's for everyone's safety.

Our consulting and examination rooms are deep cleaned. This means that doctors will be changing rooms several times a day to give cleaning staff a chance to clean the rooms.

Whenever possible, follow-up consultations are scheduled in the consultation/examination room. This way you don't have to go to another desk or ward. You can go home immediately after scheduling the next appointment.

If your consultation, examination or treatment is complete, please leave the hospital using the shortest walking route.

Are you expected at the hospital for surgery?

If you are admitted for surgery, the above rules of conduct also apply. You report to the information desk in the middle of the Serrehal. From there you will be escorted to the ward where you will be admitted.

examination room
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